Sayaji Hotel Kolhapur has introduced two AI-powered service robots as part of its ongoing commitment to innovation and enhanced guest experiences. This pioneering initiative represents a significant step in integrating smart technology into hospitality operations in Kolhapur, positioning the hotel among the early adopters of AI-driven service solutions in the city while preserving its hallmark of warm, personalised hospitality.
The deployment includes a Lobby Service Robot that welcomes guests with drinks and water on arrival, creating a memorable first impression, and a Restaurant Service Robot at Moon Tree Café that assists with food delivery, improving service efficiency while adding a distinctive, futuristic element to the dining experience. Designed to support the service team, the robots navigate seamlessly through guest areas, enhancing both speed and consistency during busy periods.
Commenting on the initiative, Mukesh Rakshit, General Manager, Sayaji Kolhapur, said: “At Sayaji Kolhapur, we continuously seek ways to elevate guest experiences. Introducing AI-powered service robots allows us to blend modern technology with our core values of warmth and personalised service. This step enhances operational efficiency while ensuring that hospitality remains human-centred.”
The introduction of robotics reflects the hotel’s forward-looking approach to hospitality innovation in Kolhapur.