From its roots in India to its presence across more than 60 countries, RezLive has grown into a trusted partner for over 42,000 travel agents worldwide. In an exclusive interview with Voyager’s World, Mr. Jaal Shah, Founder & Group Managing Director, RezLive, shares insights into the company’s remarkable global journey and its vision for the future of B2B travel technology.
RezLive has emerged as one of the leading global B2B travel consolidators. How would you describe the company’s growth journey so far?
RezLive’s evolution has been one of purposeful expansion and deep-rooted partnerships. From its beginnings in India to becoming a trusted B2B travel consolidator across more than 60 countries, the company has grown by staying true to its core values—reliability, innovation, and empowering travel agents. Today, RezLive supports over 42,000 travel partners worldwide with real-time access to hotels, sightseeing, car transfers, rail, cruises, car rentals, and insurance (for the Indian market). Its growth has been organic, technology-led, and consistently focused on creating real value for its partners.
As we step into 2026, what are RezLive’s key expansion plans, both geographically and in terms of product offerings?
RezLive is expanding into high-potential regions such as Central Asia, North and South America, Eastern Europe, and select African markets, all of which show strong outbound travel growth and rising digital adoption. On the product front, the company will be launching Air next year and enhancing its hotel portfolio with luxury properties, curated offerings, and bundled experiences. It is also integrating additional experiences, such as visa assistance and dynamic packaging, to create a more complete and seamless booking ecosystem.
Are there specific markets you are priortising for 2026, and what drives those choices?
The priority markets for 2026 include Central Asia, North and South America, Eastern Europe, and East and West Africa. These regions have been selected due to the emergence of a new aspirational middle class, gaps in existing B2B travel infrastructure, and increasing demand for reliable, tech-driven travel solutions.
RezLive is known for its seamless technology integration for agents. How central is technology to your business model today?
Technology forms the backbone of RezLive’s business. Its proprietary platform has been designed for speed, scalability, and user simplicity. With a strong API ecosystem, multi-currency and multi-language capabilities, and real-time availability, the platform is engineered to minimise friction and maximise agent productivity. Every technological upgrade is aimed at making the booking process faster, smarter, and more intuitive.
How is RezLive’s leveraging AI and data analytics to improve booking efficiency and customer experience?
RezLive is taking a major step forward with Smart Match, an AI-powered feature that transforms how travel agents compare and book hotel rooms. Smart Match intelligently groups, compares, and displays room categories in a clean and consolidated format, eliminating clutter and repetitive listings. By processing real-time supplier data and consolidating board types, it enables agents to make clearer, faster, and more accurate booking decisions.
With multi-experience travel on the rise, how is RezLive curating its inventory to remain relevant?
RezLive has adopted an ‘Experience First’ approach to inventory curation. The company works closely with boutique hotels, luxury resorts, and experiential stay providers, ensuring its offerings cater to different traveller intents such as adventure, wellness, romantic holidays, spiritual journeys, and more. Flexible stay options and last-minute availability have also been added to meet the growing demand for short breaks. Regular feedback loops and supplier audits ensure that the quality of offerings remains consistently high.
What role do local partnerships and on-ground teams play in customer satisfaction and retention?
Local partnerships and on-ground teams are integral to RezLive’s success. These teams provide real-time support in local languages, resolve operational issues quickly, and maintain strong relationships with agents and suppliers. Their cultural understanding and close proximity foster trust and significantly contribute to RezLive’s strong partner retention and satisfaction levels.
What major trends will shape the B2B travel technology landscape in 2026 and beyond?
The next phase of B2B travel technology will be defined by hyper-personalisation driven by AI and behavioural analytics, a stronger focus on sustainability in choosing travel products, and the integrated fintech solutions that streamline payments, credit, and reconciliation. The industry is moving towards a future that prioritises intelligent, ethical, and seamless travel commerce.
What is your long-term vision for RezLive by 2030?
By 2030, RezLive aims to be the world’s most trusted and intelligent B2B travel wholesaler—a platform where agents do much more than book; they build sustainable businesses. The company envisions combining advanced technology, human insight, and global reach to create impactful travel experiences. Its long-term focus remains on growing responsibly, inclusively, and with a purpose.